Our Commitment
Big Brothers Big Sisters of Southwest Washington is committed to creating safe, positive, and meaningful mentoring relationships that support the growth, development, and well-being of every youth we serve.
A successful match depends on everyone involved: youth, parents/guardians, volunteers, and BBBS staff, all working together as a team. By participating in the program, we agree to communicate respectfully, follow program policies and safety guidelines, maintain appropriate boundaries, and work with BBBS staff to address questions or concerns.
The following Mutual Respect Policy outlines the expectations for all volunteers and parents/guardians participating in the BBBS program.
As a Volunteer or Parent/Guardian, I agree to:
1. Put the youth’s safety and well-being first.
I will make decisions that prioritize the physical and emotional safety of the youth and will promptly communicate any safety concerns to BBBS staff.
2. Treat everyone with respect.
I will treat youth, volunteers, parents/guardians, staff, and other program participants with courtesy, dignity, and respect. I will not use threatening, abusive, insulting, or demeaning language or behavior.
3. Communicate appropriately and respectfully.
I will communicate honestly, directly, and respectfully, even when there is a disagreement or concern. I understand that concerns about the match or program should be brought to the Match Support Specialist so they can be addressed appropriately.
4. Work collaboratively with BBBS staff.
I will maintain regular communication with my Match Support Specialist and participate in required match support contacts. I will communicate significant concerns, changes in circumstances, or questions rather than allowing problems to escalate. The Match Support Specialist is the primary link between the youth, parent/guardian, volunteer, and agency.
5. Follow BBBS policies, procedures, and safety guidelines.
I will follow all policies and guidelines provided through BBBS training and throughout my participation in the program. I understand that these requirements are in place to protect the youth and support healthy mentoring relationships.
6. Maintain appropriate boundaries.
I will respect the role of the volunteer, parent/guardian, youth, and BBBS staff. I understand that a Big is a mentor and friend; not a babysitter, disciplinarian, counselor, financial provider, or taxi service.
7. Respect the youth’s relationship with their mentor.
Parents/guardians agree to support the development of the match and will not prevent the youth from participating in match activities as a form of discipline. Volunteers agree to respect the parent/guardian's role and family rules.
8. Obtain and respect required permissions – Community Based ONLY
Volunteers will obtain parent/guardian approval before outings and will follow all BBBS requirements regarding activities, transportation, home visits, and other match activities. Parents/guardians will provide timely approval or communicate concerns about proposed activities.
9. Maintain appropriate communication with the youth.
I will communicate with the youth in ways that are appropriate for their age and consistent with BBBS policies. I will never ask a youth to keep secrets from their parent/guardian or BBBS staff.
10. Respect confidentiality and privacy.
(including photos) about the match or family without appropriate authorization. I understand that confidentiality does not prevent BBBS from taking action when there is a concern about a youth's safety or well-being.
11. Respect differences and individual identities.
I will respect the youth and family regardless of their background, culture, socioeconomic circumstances, religion, gender, sexuality, disability, communication style, or other individual differences. I will not make racist, sexist, classist, homophobic, or other discriminatory comments or jokes.
12. Use appropriate behavior and language around youth.
I understand that I am a role model and that my words and actions can influence the youth. I will model appropriate behavior and will not engage in behavior, conversations, or activities that are inappropriate for a young person.
13. Follow BBBS child safety requirements.
I understand that overnight activities are never permitted and that certain activities require prior written approval or are prohibited. Volunteers will follow all transportation, supervision, substance-use, physical-contact, and home-visit requirements outlined by BBBS.
14. Report safety concerns and suspected abuse or neglect.
I will immediately communicate concerns about a youth's safety or well-being to BBBS staff and follow required reporting procedures. I understand that BBBS volunteers are mandatory reporters of suspected child abuse or neglect.
15. Respect the volunteer’s time and commitment.
Parents/guardians understand that volunteers are giving their time to support the youth and will make reasonable efforts to communicate about schedules, cancellations, and changes in plans. Volunteers will make reasonable efforts to be consistent, dependable, and communicate when plans change.
16. Avoid inappropriate financial expectations.
I understand that volunteers are not financially responsible for the youth or family. Match activities should generally be free or low-cost, and expectations around expenses should be discussed in advance.
17. Address concerns through the appropriate channels.
If I have a concern about the match, another participant, a BBBS employee, or a program decision, I will bring that concern to BBBS staff rather than confronting, threatening, insulting, or attempting to resolve the matter inappropriately with another participant.
18. Support healthy match closure.
I understand that matches eventually end or transition for a variety of reasons. I agree to work with BBBS staff to handle match closure thoughtfully and respectfully, recognizing the importance of the relationship to the youth.
19. Understand that participation is a privilege and a shared responsibility.
I understand that BBBS may take action when a participant does not follow program expectations, policies, safety requirements, or this Mutual Respect Policy. Depending on the circumstances, violations may result in additional intervention, suspension, or closure of a match or participation in the program.