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Big Brothers Big Sisters of the Capital Region respects the confidentiality of client and volunteer records and, with the exception of situations listed below, shares information about clients and volunteers only among professional agency staff. All records are considered property of the agency and not the agency workers or clients and volunteers themselves. Records are not available for review by clients or volunteers.
1. Information will be released to other individuals or non-BBBS organizations only with client or volunteer written consent.
2. Identifying information regarding clients and volunteers may be used in agency publication or promotional materials unless the client or volunteer request otherwise.
3. For purposes of program evaluation, audit, or accreditation, and with the prior approval of the Board of Directors, certain outside bodies such as Big Brothers Big Sisters of America may have access to client and volunteer records.
4. Members of the Board of Directors or evaluators appointed by the Board have access to client and volunteer records only upon authorization of the Board.
5. Information shall only be provided to law enforcement officials or the courts pursuant to a valid and enforceable subpoena.
6. Information shall be provided to the agency legal counsel in the event of litigation or potential litigation involving the agency.
7. State law mandates that suspected child abuse be reported to the appropriate authorities.
8. If an agency worker receives information indicating that a client or volunteer may be dangerous to himself/herself or others, necessary steps may be taken to protect the appropriate party. This may include a medical referral or a report to local law enforcement officials.
9. At the time a child or volunteer is considered as a match candidate, information is shared between the prospective match parties. The information shared may include such items as: age, sex, race, religion, interests, hobbies, marital status, family status, sexual orientation, living situation, etc.
1. Your child’s Big Brother or Sister is NOT: a taxicab service, Santa Claus, or a babysitter. Please do not treat them as such.
2. Please do not discuss your child with the volunteer in the presence of the child. If you think there is something he or she should know, call the volunteer when your child is not present.
3. Try to help your child be considerate of the volunteer (i.e. remembering birthdays, making occasional phone calls, etc.).
4. If there is something about the relationship that concerns you, contact your Match Support Specialist immediately.
5. Once in a while, try to let the volunteer know, that his or her efforts are appreciated.
6. Remember, the relationship that exists is between your child and the volunteer. Do not ask that siblings, relatives, friends or you be included on outings.
7. Forgive minor mistakes in judgment. The Big Brother or Sister is not a trained professional, nor is he or she perfect. You will probably disagree with the volunteer sometimes.
8. You should not deprive the child of the weekly visit with the Big Brother or Sister as a means of discipline.
9. The Big Brother or Sister will be telling you when he or she will be returning your child. Please make a point of being home.
10. Be flexible. Remember the volunteer has a busy schedule.
11. Give it time. This relationship needs time to develop—at least three months—so do not judge too quickly.
12. Your child’s Big Brother or Sister is a person too. Get to know him or her at least to the degree that you feel comfortable with him or her.
13. Please return calls promptly to your Match Support for your monthly/quarterly updates.
14. No relationship can be terminated without consulting the BBBS office.
15. When meetings are scheduled, every attempt must be made to attend them.
16. In signing these guidelines, I am also granting permission for the Professional Staff of BBBS to meet or observe my child in school if necessary.
17. Your child may only visit the mentor's home after three (3) months and with parent, BBBSCR and mentor approval.
18. Your child may not visit the mentor overnight.