In order for Big Brothers Big Sisters of Mercer County to provide a responsible and professional service to clients it is necessary for volunteers, clients & parents or guardians of clients to be asked to divulge extensive personal information about themselves and their families. This information is collected during an interview and is used to create a profile of the applicant. This profile will be used by the agency to best match you with a Big Brother/Big Sister. A similar profile of the adult volunteer will be discussed with you to insure that your desires will be respected.
Relevant information shall be provided to the parties involved, however, the name or names of the parties described shall be kept confidential before a match is made. Any party has a right to refuse to enter into the match based upon the information so
communicated, and the agency is not obligated to assign or actively seek to assign, him/her a Big Brother/Big Sister. In the event of denial to participate in the program the reason for denial need not be given.
All records (including written, video, file, picture or use of prospective client or prospective volunteer’s name in agency publications) are considered the property of the agency and not the agency workers or clients or volunteers themselves. In order to provide aservice which is in the best interest of the children served by the program, information from outside sources, including confidential references, must be assessed along with information gained from the clients or volunteers themselves. Records are not available for review by the clients or volunteers. Records are kept at the Big \ Brothers Big Sisters agency in areas that are only accessible to the agency’sstaff and aren’t available for review by the clients, parents and/or volunteers.
The agency respects the confidentiality of clients & volunteer records and shares information about clients and volunteers only among the agency professional staff with the exception of situations listed below:
1. Information will be released to other individuals or organizations only upon written permission of the parent or volunteer.
2. Identifying information regarding clients and volunteers may be used in agency publications or promotional materials if the client or volunteer has given permission.
3. For purposes of program evaluation, audit, or accreditation, and with the prior approval of the Board of Directors, certain outside bodies such as Big Brothers/Big Sisters of America may have access to client and volunteer records. These outside
organizations shall be required to respect the agency policy on confidentiality. Outside parties shall be required to use information only for thepurpose(s) stated in the approval action of the Board of Directors. Known violations of agency confidentiality policy will be reported to the supervisor of the individual involved and appropriate disciplinary action shall be requested.
4. Members of the Board of Directors have access to client files only upon authorization by formal motion of the Board of Directors.
The motion shall state who shall be authorized to review records, the specific purpose for such review and the period of time
during which access shall be granted. Members shall be required to comply with the agency policies on confidentiality and may
use the information only for purposes stated by the approved action of the Board of Directors. Known violation of the agency’s
confidentiality policy by a Board Member shall constitute adequate cause for removal from office.
5. Information shall only be provided to law enforcement officials or the courts pursuant to a valid and enforceable subpoena.
6. Information shall be provided to an agency’s legal counsel in the event of litigation or potential litigation involving the
agency.Such information is considered privileged information, and law protects its confidentiality.
7. New Jersey State Law mandates that suspected child abuse be reported to the appropriate authorities (Division of Youth and
Family Services). All workers are responsible for staying abreast of such reporting requirements and shall always comply with
mandated procedures.
8. If an agency worker receives information indicating that a client or volunteer may be dangerous to him or herself or to others,
necessary steps may be taken to protect the appropriate party. This may include a medical referral or report to the local law
enforcement authorities