CONFIDENTIALITY POLICY
A. ACCESS TO CONFIDENTIAL RECORDS
In order for Big Brothers Big Sisters of
the Heart of Georgia to provide a responsible and professional service to
clients it is necessary for volunteers (including board members), clients and
parents, or guardians of clients to be asked to divulge extensive personal information
about themselves and their families. The
agency respects the confidentiality of employee, volunteer, and client
information and, with the exception of situations listed below, shares
information about volunteers, staff, and clients only among the agency
professional staff. The right to confidentiality applies not only to written
records, but to video, film, pictures or use of client's name in agency
publications.
All records are considered the property of
the agency and not the agency workers or clients themselves. In order to provide a service which is in the
best interest of the persons served by the program, information from outside
sources, including confidential references must be assessed along with
information gained from the clients themselves.
Records are not available for review by the clients.
Confidentiality
All of our clients,
board members, and employees are assured that any and all information they give
us regarding themselves and their families will be held in confidence. Big Brothers Big Sisters, and you as a staff
member, are bound to protect this confidentiality. Therefore, any willful disclosure of
information regarding a client, board member, or other employee in violation of
this policy is grounds for immediate dismissal.
All staff will sign a confidentiality statement that will remain in
their personnel files.
Our policy is that
information regarding clients will be released to persons outside the Agency
only when the client has signed a "Release of Information" form
authorizing us to do so or when properly subpoenaed and upon approval of the
President/CEO.
B. LIMITS OF CONFIDENTIALITY
1. Information
will be released to other individuals or organizations only upon presentation
of an authorized "consent to release information" form appropriately
signed by the volunteer, client or guardian.
The nature and extent of information given will be at the discretion of
the President/CEO.
2. Identifying
information regarding clients may be used in agency publications or promotional
materials if the client has given written permission.
3. For
purposes of program evaluation, audit, or accreditation, and with the prior
approval of the Board of Directors, certain outside bodies such as Department
of Families and Children may have access to client records. These outside organizations shall be required
to respect the agency policy on confidentiality. Outside parties shall be required to use
information only for the purpose(s) stated to the Board of Directors. Known violations of agency confidentiality
policy will be reported to the supervisor of the individual involved and
appropriate disciplinary action will occur up to and including discharge.
4. Members
of the Board of Directors have access to client files only upon authorization
by formal motion of the Board of Directors.
The motion shall state who shall be authorized to review records, the
specific purpose for such review and the period of time during which access
shall be granted. Members shall be
required to comply with the agency policies on confidentiality and may use the
information only for purposes stated by the approved action of the Board of
Directors. Known violations shall be
reported to the Board President. A
violation of the agency's confidentiality policy by a Board member shall
constitute adequate cause for removal from office.
5. Information
shall only be provided to law enforcement officials or the courts pursuant to a
valid and enforceable subpoena.
6. Information
shall be provided to an agency's legal counsel in the event of litigation or
potential litigation involving the agency.
Such information is considered privileged information.
7. State
law mandates that suspected child abuse be reported to the appropriate
authorities, namely the Department of Families and Children. If an agency worker receives information
indicating that a client may be dangerous to himself or herself or to others,
necessary steps may be taken to protect the appropriate party. This may include a medical referral or a
report to the local law enforcement authorities.