Big Brothers Big Sisters (BBBS) of Greater Rochester respects the confidentiality of client and volunteer records and, with the exception of situations listed below, shares information about clients and volunteers only among the agency professional staff.
All records are considered the property of the agency and not the agency workers, clients or volunteers themselves. Records are not available for review by the clients or volunteers.
1. Information will be released to other individuals or non-BBBS organizations only with the client or volunteer's written consent.
2. Identifying information regarding clients and volunteers may be used in agency publications or promotional materials unless the client or volunteer requests otherwise.
3. For purposes of research, evaluation, audit, or accreditation, and with the prior written consent of volunteer or client certain outside bodies such as funders, auditors or researchers will have access to information about individuals or match content. Members of the Board of Directors or evaluators appointed by the Board have access to client and volunteer files upon authorization of the Board of Directors.
4. Information shall only be provided to law enforcement officials or the courts pursuant to a valid and enforceable subpoena.
5. Information shall be provided to an agency's legal counsel in the event of litigation or potential litigation involving the agency.
6. State law mandates that suspected child abuse be reported to the Department of Social Services.
7. If an agency worker receives information indicating that a client or volunteer may be dangerous to himself or herself or to others, necessary steps may be taken to protect the appropriate party. This may include a medical referral or report to the local law enforcement authorities.
8. At the time a child or volunteer is considered as a match candidate, information is shared between the prospective match parties. The information about the volunteer may include such items as: age, sex, race, religion, interests, hobbies, employment status, place of employment, marital status, family status, sexual orientation, living situation, etc. Information about the child may include such items as: age, sex, race, religion, interests, hobbies, family situation, sexual orientation, etc.
9. State and Federal law protect the confidentiality of an individual’s HIV status. If HIV status is disclosed to an agency worker, the law prohibits the agency worker from disclosing the information with any other match parties. With that in mind all participants should follow universal precautions to protect themselves from blood borne pathogens.
10. Information about individuals or match content may be released to Big Brothers Big Sisters of America or other BBBS affiliates at the discretion of the Program Director.
11. Throughout the life of the match relationship information relevant to the match or child development will be shared between the match parties.